CAREER & PRODUCT LEADERSHIP

Experience.
Focused on impact.

Product leadership across AI, mobile, web, eCommerce, and SaaS—presented as a concise career timeline. Download the résumé for complete detail.

CORE EXPERTISE

CONSULT & CODE

APR 2026–PRESENT

Freelance Digital Product Consultant

Design and build responsive websites and authenticated owner systems for small-business clients.

Translate business needs into customer journeys, page designs, features, and owner workflows.
Build lead capture and CRM, client records, scheduling, estimates, invoice tracking, and content-management workflows.

XOME

DEC 2023–FEB 2026

Owned roadmaps and backlogs across mobile, web, APIs, third-party integrations, conversational AI, and platform modernization.

Led the consolidation of four consumer applications into two modern iOS and Android apps.
Improved onboarding conversion from 24% to 31.4% after simplifying the journey from five pages to three.
Defined RAG requirements, AI guardrails, evaluation criteria, disclosures, and human-review thresholds with engineering, data science, legal, and compliance.

PC CONTRACTING

AUG 2022–AUG 2023

Directed commercial construction delivery across budgets, procurement, vendor and contract negotiations, schedules, and stakeholder communication.

COMFORT EXPRESS INC.

FEB 2022–AUG 2022

Contract engagement leading digital transformation for a transportation operations platform.

Defined dispatch, scheduling, CRM, GPS tracking, and service-management workflows.
Owned requirements, backlog prioritization, sprint planning, and KPI definition with engineering and operations stakeholders.

INTERCONTINENTAL CAPITAL GROUP

JAN 2021–FEB 2022

Managed branch mortgage pipeline operations and later led mortgage processing teams.

Improved monthly loan throughput by 30% through workflow improvements and operational oversight.
Coached processors, oversaw pipeline execution, and drove compliance adherence and performance management.

H.M.S., INC.

JAN 2015–SEP 2020

Contract product ownership role for a high-traffic women's fashion eCommerce platform, with responsibility for the roadmap, backlog, and delivery.

Defined API requirements for payment, shipping, and inventory integrations and managed vendor delivery timelines.
Ran experimentation and conversion optimization across the purchase funnel, using behavioral data to prioritize roadmap investment.

TRIZETTO PROVIDER SOLUTIONS / COGNIZANT

MAY 2012–DEC 2014

Directed enterprise SaaS sales for healthcare billing analytics and claims connectivity solutions.

Surpassed sales targets by 10% through strategic account management and execution.
Identified workflow requirements and technology needs across revenue cycle management and provider connectivity.

AUTOMED SOFTWARE SOLUTIONS

MAR 2010–MAY 2012

Directed EMR/EHR SaaS implementations for healthcare organizations.

Managed client onboarding, workflow analysis, system configuration, and migrations.
Translated clinical and business workflows into technical requirements and connected healthcare stakeholders with technical teams.

COMPLETE CAREER DETAILS